What Shipping Methods are Available?
You will know each stage of your order from processing to shipment to delivery. You will receive updates about your order via email and you can log in to your account to keep up to date with an order's status. All shipments are processed using Canada Post and issued a tracking number.
How do I cancel an order?
If you wish to cancel or make changes to an order it is possible to do so by contacting us directly by email or telephone during business hours or email after business hours. You can find our contact information in the Contact Us section. Don't worry. If your order hasn't shipped, we'll work with you to get it right.
How do I return an item?
If you're not 100% satisfied with your product, you can return it to us within 30 days for a full refund, exchange or credit. You can find our return address in the Contact Us section. Please include a copy of your receipt showing your name and address.
How long does it take to process my order?
We do our best to process orders within a 24 hour time frame. Most orders are processed and shipped the same day an order is received.
Who do I contact about my order?
You can contact us directly by email or telephone during business hours or email after business hours. You can find our contact information in the Contact Us section.
Do you have a bricks and mortor retail location?
Currently, we do not have our own retail location. Products are available directly from us though our website, the LCBO or our retail partners.
Can I order through your website and collect my product from you?
Currently, we do not offer local pickup. However, we hope to do so in the near future.
Who is Wine Lovers Agency Inc?
Wine Lovers Agency Inc. was founded in 1985. For over 35 years we have worked with well known brands in the alcoholic and beverage industry. We specialize in fine quality wines, gins, aperitifs, glassware and accessories. Our head office is strategically located West of Toronto, Ontario, a short distance from one of Canada's finest wine growing regions. Our facilities comprise of a world class storage walk-in with perfect cellaring conditions for the storage of fine wines and alcoholic beverages.